Complaints procedure
This is a courtesy translation. The Dutch version of this page is legally binding.
It can always happen that something does not go quite as planned. We recommend that you first make complaints known to us by emailing info@gravyn.nl. If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at webwinkelkeur.nl/kennisbank/consumenten/geschil.
We aim to respond to complaints within 14 days of receipt. If a complaint requires a longer processing time, we will let you know within 14 days when you can expect a more detailed answer.
Submitting a complaint
Use the form below, or email us directly at info@gravyn.nl.